arenallus Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between arenallus and every individual who accesses, registers on, or uses the arenallus platform in any capacity. Access to and use of the arenallus website, mobile interface, games, promotions, and all related services is conditional upon your full and unconditional acceptance of these Terms.

By clicking "Register," "Log In," or otherwise accessing the arenallus platform, you acknowledge that you have read these Terms, that you understand them, and that you agree to be legally bound by them. These Terms apply in addition to any game-specific rules, promotional terms, or supplementary policies published on the arenallus platform, all of which are incorporated herein by reference.

arenallus reserves the right to update, modify, or replace these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Eligibility

To register and use the arenallus platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine gaming regulations applicable to online casino-style gaming activities.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines or your jurisdiction of residence.
• You must not be a resident of, or accessing the platform from, any jurisdiction where online gaming is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or immediate family member of an employee of arenallus or any of its affiliated entities, subsidiaries, or game providers.
• You must not have been previously excluded, suspended, or banned from the arenallus platform or any affiliated gaming service.
• You must not be registered on any self-exclusion list applicable to online gaming in your jurisdiction.

arenallus reserves the right to request documentary proof of age and identity at any time. Accounts found to be in breach of eligibility requirements — including accounts registered by persons under 21 years of age — will be immediately suspended, and any funds held in such accounts will be handled in accordance with applicable regulations.

3. Account Registration

Each player may hold only one (1) registered account on the arenallus platform. The creation of duplicate, multiple, or shared accounts is strictly prohibited and may result in the immediate suspension of all associated accounts and the forfeiture of any balances therein.

When registering an account with arenallus, you agree to:

• Provide accurate, current, and complete information as requested during the registration process, including your full legal name, date of birth, email address, and mobile number.
• Maintain and promptly update your account information to ensure it remains accurate and complete at all times.
• Keep your login credentials — including your password and any two-factor authentication codes — strictly confidential and not share them with any third party.
• Notify arenallus immediately if you become aware of any unauthorized access to or use of your account.
• Accept full responsibility for all activity conducted through your account, whether or not such activity was authorized by you.

arenallus implements Know Your Customer (KYC) verification procedures. You may be required to submit government-issued identification, proof of address, and proof of payment method ownership before withdrawals are processed or at any other time deemed necessary by arenallus. Failure to complete KYC verification may result in the suspension of withdrawal privileges.

4. Deposits & Withdrawals

arenallus supports a range of payment methods commonly used by Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, InstaPay, and PESONet. All transactions are conducted in Philippine Peso (PHP / ₱) unless otherwise specified.

Deposits:

• The minimum deposit amount is ₱100. Maximum deposit limits may apply depending on your account verification status and chosen payment method.
• Deposits are credited to your arenallus wallet upon confirmation from the payment provider. arenallus is not responsible for delays caused by third-party payment processors.
• All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals:

• Withdrawals are available to fully verified accounts only. Accounts that have not completed KYC verification may have withdrawal requests held pending verification.
• arenallus processes withdrawal requests within the timeframes published on the platform. Processing times may vary depending on the payment method selected and the volume of requests being processed.
• Withdrawals will be returned to the same payment method used for the original deposit where technically possible, in accordance with anti-money laundering requirements.
• arenallus reserves the right to conduct additional verification checks before processing any withdrawal request.

5. Bonuses & Promotions

arenallus offers various bonuses, promotions, and incentive programs to eligible players from time to time. All bonuses and promotions are subject to specific terms and wagering requirements that will be published alongside each offer. The following general conditions apply to all arenallus bonuses:

• Bonuses are available to eligible registered players only. arenallus reserves the right to determine eligibility at its sole discretion.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address, unless otherwise stated.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. Wagering requirements and eligible games will be specified in the individual promotion terms.
• arenallus reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated play, or any other method — will result in the forfeiture of the bonus and any associated winnings, and may result in account suspension.
• Bonuses have an expiry period. Unused bonus funds and any associated winnings will be forfeited upon expiry.

6. Gameplay Rules

All games available on the arenallus platform are governed by individual game rules published within each game interface. By participating in any game, you agree to be bound by those rules in addition to these Terms. The following general gameplay conditions apply across all arenallus games:

• Game outcomes are determined by certified random number generators (RNGs) or, in the case of live dealer games, by the physical outcome of the live game event. arenallus does not manipulate game outcomes.
• In the event of a technical malfunction, disconnection, or system error during gameplay, arenallus will use commercially reasonable efforts to resolve the issue fairly. arenallus's decision regarding the outcome of any disputed game round is final.
• Players are responsible for ensuring they have a stable internet connection before commencing play. arenallus is not liable for losses resulting from connection failures on the player's end.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface. These limits may vary by game, table, and account status.
• arenallus reserves the right to void any bet or game round where there is evidence of technical error, data corruption, or any other irregularity that may have affected the integrity of the game.

7. Prohibited Conduct

The following conduct is strictly prohibited on the arenallus platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using the platform if you are under 21 years of age.
• Engaging in any form of cheating, collusion, match-fixing, or use of automated software (bots) to gain an unfair advantage.
• Attempting to exploit software bugs, glitches, or errors in the platform for financial gain.
• Using the platform for any money laundering, fraud, or other illegal financial activity.
• Harassing, threatening, or abusing other players or arenallus staff through any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the arenallus platform or its underlying software.
• Using VPNs, proxies, or other tools to circumvent geographic restrictions or account limitations.
• Engaging in any activity that disrupts, overloads, or impairs the normal operation of the arenallus platform.

8. Responsible Gaming

arenallus is committed to promoting responsible gaming and providing a safe environment for all players. We recognize that gambling can become problematic for some individuals, and we take our duty of care seriously.

arenallus provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your arenallus account.
• Loss Limits: Restrict the maximum amount you can lose within a defined period.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Self-Exclusion: Temporarily or permanently exclude yourself from the arenallus platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Receive periodic notifications during gameplay reminding you of the time elapsed and your net gaming activity.

All players must be 21 years of age or older. arenallus enforces this requirement strictly and conducts age verification as part of the KYC process. If you are concerned about your gaming habits or those of someone you know, please use the responsible gaming tools available in your account settings or contact our support team for assistance.

9. Intellectual Property

All content on the arenallus platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the platform — is the property of arenallus or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the arenallus platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the arenallus platform without prior written consent.
• Modify, adapt, translate, or create derivative works based on any arenallus content.
• Use any arenallus trademarks, logos, or brand elements in any manner without prior written authorization.
• Scrape, crawl, or systematically extract data from the arenallus platform.

Any unauthorized use of arenallus intellectual property may result in legal action. All rights not expressly granted herein are reserved by arenallus.

10. Limitation of Liability

To the fullest extent permitted by applicable law, arenallus, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the arenallus platform, including but not limited to:

• Loss of profits, revenue, data, or goodwill.
• Losses arising from technical malfunctions, server downtime, or interruptions to the platform.
• Losses resulting from unauthorized access to your account due to your failure to maintain the security of your login credentials.
• Losses arising from your reliance on any information published on the arenallus platform.

The arenallus platform is provided on an "as is" and "as available" basis. arenallus makes no warranties, express or implied, regarding the platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors or viruses.

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, arenallus's liability shall be limited to the maximum extent permitted by law.

11. Privacy & Data Protection

arenallus collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the arenallus platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

arenallus implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and arenallus cannot guarantee absolute security.

You have the right to access, correct, and request deletion of your personal data held by arenallus, subject to applicable legal and regulatory requirements. To exercise these rights, please contact our support team.

12. Termination

arenallus reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the event of:

• Any breach of these Terms & Conditions or any supplementary policy published on the platform.
• Suspected fraudulent, abusive, or illegal activity.
• Failure to complete KYC verification within the required timeframe.
• A request by the player to self-exclude or close their account.
• A legal or regulatory requirement to do so.

Upon termination of your account, any real-money balance remaining in your account (after deduction of any applicable bonus funds subject to forfeiture) will be returned to you via your verified payment method, subject to completion of any outstanding verification requirements and provided no legal hold applies.

You may request the closure of your arenallus account at any time by contacting our support team. Account closure requests are processed within five (5) business days.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

arenallus operates in compliance with applicable Philippine gaming regulations. Players are responsible for ensuring that their use of the arenallus platform complies with the laws of their own jurisdiction of residence.

14. Amendments to These Terms

arenallus reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, arenallus will notify registered players via email or a prominent notice on the platform prior to the changes taking effect, where reasonably practicable.

The date of the most recent revision will always be displayed at the top of this page. Your continued use of the arenallus platform after any amendments have been published constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the arenallus support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the arenallus platform
• Response Time: Under 4 hours

arenallus is committed to resolving all player concerns promptly and fairly. Our support team is available around the clock to assist players across Manila, Cebu, Davao, Quezon City, Makati, and throughout the Philippines.