Your privacy matters to us. This Privacy Policy explains how arenallus collects, uses, stores, and protects your personal information when you use our platform.
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
arenallus is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any lasting relationship, and we take our data protection obligations seriously — not just because the law requires it, but because our players deserve nothing less.
This Policy applies to all personal data collected through the arenallus website, mobile interface, customer support channels, and any other touchpoint through which you interact with arenallus. It covers data collected from players across the Philippines, including those in Manila, Cebu, Davao, Quezon City, Makati, and all other regions.
arenallus processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all our data processing activities.
arenallus collects the following categories of personal data from players:
Identity & Contact Data:
Financial Data:
Technical & Usage Data:
Communications Data:
arenallus collects personal data through the following means:
arenallus uses your personal data for the following purposes:
arenallus processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
arenallus does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom arenallus shares personal data are required to maintain appropriate security measures and to use the data only for the specified purpose.
arenallus retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Specifically:
When personal data is no longer required, arenallus will securely delete or anonymize it in accordance with our data retention procedures.
arenallus implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
While arenallus takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, arenallus will notify you and the National Privacy Commission (NPC) of the Philippines in accordance with applicable law.
arenallus uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support our security and fraud prevention measures. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the arenallus platform.
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by arenallus:
To exercise any of these rights, please contact the arenallus Data Protection Officer via the contact details in Section 13. We will respond to all verified requests within thirty (30) days.
The arenallus platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. arenallus does not knowingly collect personal data from individuals under the age of 21.
If arenallus becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the arenallus platform, please contact our support team immediately.
arenallus enforces age verification as a mandatory step in the account registration and KYC process. Any account found to belong to a person under 21 years of age will be suspended immediately.
arenallus reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the arenallus platform prior to the changes taking effect, where reasonably practicable.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the arenallus platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by arenallus, please contact our Data Protection Officer:
arenallus is dedicated to resolving all privacy-related concerns promptly and transparently. Our support team serves players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City — around the clock.
Six pillars of our commitment to your privacy and data security
All data transmitted between your device and the arenallus platform is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
arenallus enforces mandatory identity verification for all players. This protects you and the platform from fraud, identity theft, and unauthorized account access by third parties.
We process your data in full compliance with the Philippine Data Privacy Act of 2012. Our practices are aligned with NPC guidelines and applicable gaming regulations to keep your data safe and lawfully handled.
arenallus never sells your personal data to third parties. Your information is shared only with trusted service providers who are contractually bound to protect it and use it solely for specified purposes.
arenallus gives you full control over your personal data. Access, correct, or request deletion of your information at any time by contacting our Data Protection Officer through our 24/7 support channels.
We keep your data only for as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or anonymized in line with our internal data governance procedures.
Your data is safe with us. Join thousands of Filipino players who trust arenallus for a secure, fair, and entertaining gaming experience — backed by 24/7 support and GCash-ready payments.
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